WELCOME! We hope we have answered some of your most common roofing questions below, if not, please feel free to let us know.You can schedule an appointment by calling (770)624-1009 or emailing us at [email protected]
FAQ – FREQUENTLY ASKED QUESTIONS:
How does the insurance claim process work?
It is possible your repair needs could be because of storm damage. We know it can be confusing at first, so we’ve set aside a page helping to explain the process: INSURANCE CLAIMS INFORMATION
Do you offer financing?
Yes! Total Pro is proud to offer financing through Hearth. See the link at the bottom footer of this page to pre-qualify without having to run your credit.
Is Total Pro Roofing Insured?
Yes! We are fully insured including General Liability, Umbrella, Commercial Auto, and Workers Compensation policies. This is for our protection as well as yours. Whether you choose Total Pro Roofing to handle your work or another company, always make sure to see this certificate with the company’s name listed at the top of the page.
Are you licensed?
Alabama Operations: HBLB Roofing License #31515.
Georgia Operations: GARCA Voluntary License #17103. (Did you know there is no Georgia Roofing License requirement? We are proud to support this initiative by holding a voluntary license. Unfortunately, when most roofing companies in Georgia say they are licensed, they are referring to their business license only. Protect yourself by viewing credentials and looking for the GARCA logo. We invite you to learn more: Article: Georgia Roofing License)
I work during the day. Is it possible to do the inspection on the weekends or in the evening?
Absolutely! Our specialists understand everyone has different scheduling needs. We are happy to make appointments for inspections, and will also bring our samples to you to show you the options you have to a more beautiful home.
Do you provide other services in addition to roofing?
Absolutely. Many homeowners don’t find out about their roof related problems until the interior shows signs of leaks and growing damage. We are happy to repair other needs such as: siding, gutters, screens, paint, etc.
How long does it take for a roof to be replaced?
In many cases, one day is all it takes for our crews to complete the construction. For larger roofs, two days can be a typical replacement period. Because we use dump-trailers that are only present during installation, the complete process is shorter so you can enjoy your results sooner.
What do I need to do before the repair happens?
Park your car away from the home to avoid roof replacement debris. Please ensure all gates and access areas around the house are accessible to our crews. Pets should be kept away from the perimeter of the home or secured inside the home. Any fragile plants or decorations should also be moved when possible. (Items that cannot be moved can be covered by with tarps.) Please be sure to point out special areas of concern to the supervisor on site.
What type of shingle do you recommend?
We highly recommend architectural style shingles which are quickly becoming the new standard of shingles. Architectural shingles have an overlapping shake-type appearance, lifetime rating (40-50 years), and are more aesthetically pleasing. The other style is the 3-tab shingle, which is an economy shingle typically rated at 20-25 years. 3-tab shingles are more prone to wind damage and more likely to show structural settling. The cost difference between the two styles is typically around 8-10%. More information can be found on our Product and Services page.
What color shingle do you recommend?
This is completely up to your personal preference and will be impacted by the color of your shingles and trim. The most popular colors with our clients the last few years has been Weathered Wood and Moire Black, BUT we recommend looking at your neighbor’s roofs for ideas. Some HOA’s require specific colors and other neighborhoods seem to follow a general color palette. Some of the lighter color choices available can even come with Energy Star ratings. Be sure to check out our gallery tab pages for additional ideas.
What do I need to do while the repair is in progress?
Please do not allow children to play outside while construction is in process – this is for their safety. We ask that you direct any concerns to the site supervisor and he will be happy to answer questions. While the repair is in progress, please feel free to observe or attend to your usual daily indoor activities. If you choose to take pictures, we always like to see them in the office: [email protected] and especially welcome those beautiful “after” pictures!
Oh no! I looked in my attic and I see nails coming into the space from our existing roof! What do I do?
Don’t panic. This is completely normal and nothing is wrong with your current roof. You do need to be concerned if you see water damage or are experiencing leaks. (It’s a good idea to take a peek in your attic every so often to look for water damage or critter concerns.) Identifying water spots on the underside of the decking in your attic is the best way to prevent damage from spreading below and affecting your paint and drywall.
We had a wind and/or hail storm come through, but everything looks ok from the ground. Should I be concerned?
“Hail” and “Wind” ARE four letter words. Often, the damage can’t be seen from the ground and a trained professional can identify possible problem areas. Our free inspections are designed to give you peace of mind and to help you make an educated decision if it’s appropriate to file an insurance claim for those repairs. There ARE limited windows of time to report damage from storms to your insurance company. We utilize the same software as your adjuster and are very familiar with this process to keep it as simple as possible for you. We do ask that you have us present when your insurance adjuster comes to make sure everything is properly documented.